Not sure about phone support, but chat support has not worked properly for about 6 months (from my experience). The chat support inquiry window loads, with the standard questions: "What is your name? What is your Email? What is your Question? etc." but once you click the submit button at the bottom of that page, nothing ever loads. It's just a white window.
Our firm first noticed this back in August of 2019. We've tried 4 different browsers as well as the "private/incognito" versions of each one of those broswers - no change at all. I've contacted our IT department as well. They tested the chat function on their own network and confirmed that the site is garbage and simply does not work. I've even tried at home on a completely different network with no firewall, no antivirus, no router restrictions... literally a completely unbound internet connection - the page still never loads.
Just searching this community for "chat doesn't work" yields pages and pages of VERY RECENT posts from people having the same issue and EVERY "support agent" or whatever they're called (I guess the person who replied to your post is a "mod," in this case) just copies and pastes the same useless response that doesn't even address the issue.
Our IT firm also noticed that as of like 2 months ago or so, QBO has relocated most of its servers to the Netherlands... So, yeah...It might be time to reconsider what accounting software we're using at this point.
Just wanted to let you know you're not alone (QuickBooks just sucks).
