Thanks for joining this conversation, @japeeler.
This has been reported as an ongoing issue and a ticket (INV-40990) was created and forwarded to our Product Engineers. They're now investigating the root cause of the issue and working to fix this as soon as possible.
In the meantime, I highly suggest contacting our Phone Support team again so they can your details to our notification list. This will help our Engineers the number of users affected by the issue. An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.
Here's how to reach them:
- In QuickBooks Online (QBO), go to the Help (question mark) icon at the top right.
- Select Contact Us at the bottom to connect with our live support.
Please note that our support hours vary by department. For the full list, check out: Support hours and types
Just in case, I'll add this article for future reference: Export and convert your QuickBooks Online data to QuickBooks Desktop.
I want to make sure everything is taken care of for you, so please let me know if you have any other issues or concerns. I'll be more than willing to help. Have a wonderful weekend!
