Other questions

Thanks for providing an update on this, @Compacity,

I hear you and we're not taking this lightly. Since the basic troubleshooting steps for this issue did not work for you, calling our Support Team would be ideal to get further technical assistance.

They can escalate this case and provide temporary workarounds to get your account up and working. Our representatives are available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM til 3:00 PM on Saturday.

Here's how to contact us:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. From there, select the Contact Us button and enter your concern in the description box.
   
   
3. Once done, select Call us or Get a callback option.

To ensure we address your concern on time, check out our support hours.

I'd like to ensure you're taken care of, so let me know how the call goes. Add a new comment here or mention my name in the thread to notify me. I'm always here to help. Have a nice day!