I know that having to go through multiple troubleshooting steps and not having any of them work can be a real pain, H2TackleOutdoors.
I appreciate the time and effort you've spent with one of our technical support agents and performing the solutions provided by my colleagues to get this sorted out. The unit of measure (U/M) feature (either single and multiple units of measure per item) are only available to the following QuickBooks Desktop products and editions:
- QuickBooks Accountant
- QuickBooks Premier Contractor
- QuickBooks Enterprise Solutions
A single unit of measure is available in:
- QuickBooks Premier
- QuickBooks Premier Nonprofit
- QuickBooks Premier Professional Services
With that said, you have the option to modify the Excel report in a way it will be accepted by the QuickBooks Pro.
If there's a need for your business to track the unit of measure, you'll want to consider upgrading your software to a UM supported version.
To learn more about UM, please refer to this article: Use single and multiple units of measure for items.
Feel me in if you need a hand with migrating your Desktop version or any QuickBooks related. I'll be here to help.
