I would feel the same if I'm in that situation, Seabreezeadultday.

To investigate more on what's causing this issue about the Help menu, I'd like to share another way on how you can reach out to our live support. Please take note that our support team is available from Mon-Fri (6 A.M - 6 P.M).

Here's how:

1. Go to this link: Contact Us.
2. In the What we can help you with? section, choose any topics.
3. Under Here's how to connect with a QuickBooks expert about section, click the Start a Message button.  

You can also visit our general help topics page for the articles and guides, or post a reply on this thread if you have any other concerns. I'll be around to provide the solutions. Take care and stay safe.

cannot connect wit support and cannot work on quickbooks 

Thank you for taking the time to post here in the Community, @Betty33. I'll share some details and make sure to help you resolve your concern.

You can do some basic browser troubleshooting to improve and speed up your browser's performance. You may be unable to access your QuickBooks account due to cookies and caches.

Here's how:
 

1. Restart your browser.
2. Try to access your QuickBooks account in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If it works in the private browser, switch back to your regular browser and clear the cache. After that, try logging into your QuickBooks account and working on the tasks you need to do.

If you still want to proceed with contacting our support team, you can follow the steps below:
 

1. Sign in to your QuickBooks Online company.
2. Go to Help.
3. Click on Contact Us.
4. Type in your concern, then select Let's talk.
5. Select a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.
   

For further details on the time schedule, see this article: QuickBooks Online Support.

You can get helpful articles, video tutorials, and more in QuickBooks Online by reading this article.

Don't hesitate to post a reply if you have further clarification or additional information about your issue. I'll be here to assist you. Have a beautiful day ahead!