Hello there, @kmcbeard.
If you're using QuickBooks Desktop Payroll, the option to invite employees to access their W-2s online and paystubs are available if you log in as the Admin. Other users may have full access, but only the Admin can send Workforce invites.
However, if you're the current Admin, but you don't have the option to invite employees, we have an ongoing issue about the Unauthorized Intuit Account, error. I recommend following the steps below to resolve the error:
- While QuickBooks is open, press the F2 and F3 keys.
- Go to the Open File tab and look for QBW.INI.
- Highlight QBW.INI and click on Open File.
- Add the following configuration:
[SYNC_SETTINGS]
CLEARSYNC='Y'
- Save the file and close it.
After that, reset the Intuit ID settings in QuickBooks:
- From the Help menu, choose Reset Intuit ID Settings.
- Type in YES to confirm and click on OK.
- Click OK to close the Reset Intuit ID Settings confirmation window.
Then, open the QBW.INI file again by following the first set of steps above and remove the configuration added. Lastly, reset the Intuit ID Settings again. Once done, please refer to this article to invite your employees, set up their accounts, and make sure they can access the forms: Set up QuickBooks Workforce for your QuickBooks Desktop.
Also, I know you already talked to our QuickBooks Care Support, but I still suggest contacting them again to add your account to the list of affected users. This way, you'll receive email updates once available. You can use the investigation number INV-32422 as your reference.
If you're using QuickBooks Online Payroll, only a company admin or master admin in the account can send invitations to employees. Once the employee's profile is set up and with an email address, the employee will receive an email to accepts an invitation to create their own Intuit Workforce account. This also allows them to choose their user ID, personal settings, and security info.
You can send the link below to your employees to learn how to accept Workforce invite and some FAQs about this feature: QuickBooks Workforce: Access your paychecks and W-2’s online.
Please don't hesitate to leave a post anytime if you have other questions about payroll. Wishing you and your business success.
