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Well I just spent 4-5 hours with a tech and I'm now sitting here with no QB desktop pro since the tech had me uninstall it. The problem was an import excel item list. The 1st time worked and from there on the macro excel sheet generated by QB froze and locked up. All programs are updated, win10, ms 365, QB, etc. Only the macro excel QB generated froze and had to alt cntl del.
Was on phone with tech and we set up a test company which showed it was a QB problem. Uninstall QB 2019 desktop pro and told me to upload QB 2020. Well that didn't work out. Then some higher-up told tech the application I was using to upload list was non-functioning and can't be used. Really? Why are your instructions still up on your site and still a part of the QB package? Then he told me to reinstall 2019 at which point this made me feel more uncomfortable. I ended the call after getting case number and no QB. What the H*%%. I feel totally screwed over and of course still without QB Desktop. IS THIS HOW QB SUPPORT WORKS? Case #[removed]
I ended the call because my confidence in the support aspect was now "0"

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RESPONSE FROM QB

Here are the possible reasons why QuickBooks is freezing when you start the importing process: 

Damaged or missing QBWUSER.INI file. The hard drive is corrupted.  Your company name is too long. Damaged program files or QuickBooks Desktop installation. Windows operating system is damaged. 

First, let's reinstall your 2019 version before performing the solutions below. After that, let's download and install the QuickBooks Tool Hub file. Then, save it to your Downloads folder and run the Quick Fix my Program from the Tool Hub. This ends all processes running in the background and does a mini repair on the software. Let me guide you how. 

In the QuickBooks Tool Hub, select Program Problems. Choose Quick Fix my Program. Start QuickBooks Desktop and open your data file.

If the first step doesn't work, let's run the QuickBooks Install Diagnostic Tool. This automatically diagnose and fix issues with Microsoft components the software uses. Here's how: 

Open the QuickBooks Tool Hub again.  Choose Installation Issues.  Select QuickBooks Install Diagnostic Tool. It can take up to 20 minutes to run the tool.  Restart your computer. 

However, if the same issue persists, please perform the third to fifth solutions through this article: What To Do If The Program Freezes or Stopped Working. 

Well I've done all the requested advice from QB and I still can't upload 1 inventory item much less that the 300 I want to put in. My excel 365 is not the problem. I go to File, Utilities, import, excel files, products I sell. A QBDT excel macro opens up and I enter 4 small pieces of information that don't even require calculations. Step 3 is to upload, save file and then FREEZE.

THE PROGRAM FREEZES/LOCK UP. I noticed the macro program says compatibility mode and not responding. 

I have spent umpteen hours on what should be easy and simple. I have uninstalled, reinstalled, set up test company (was a QBDT problem per tech support), verified all programs MS up to date, and now finished the QB Tool Hub recommendations. Which by the way QBDT is not freezing, it's your extension or macro application. I was even told on the phone by the 1st tech that he was told the feature was a non-working application (Really?).

Tool Hub errors detected: EXEAdapter Error, Failed:  vc_redist.x64

There is no error code or number

Picture of error attached.