Hello, @Lanatim.
The undo reconciliation feature is available for QuickBooks Online for Accountant users. You may have logged in to a different QuickBooks account. Let’s make sure you're able to log in to your correct existing QBOA account.
Here's how:
- Go to the Gear icon.
- Choose Account and Settings.
- Click on Billing & Subscription.
- Compare the Next Charge date with your bank statements.
If the information shown on the Billing & Subscription page doesn't match with your correct QBOA account. Please log out from there and log back in using the correct credentials.
If the details on the Billing & Subscription show you're logged in to the right account but unable to undo reconciliation, I'd suggest contacting our Customer Care Team. An agent will be able to securely verify your correct QuickBooks Online for Accountant account and help you investigate this issue.
Feel free to swing by if you have other questions. I'm always here to help.
