The status of the investigation is still in progress, @uniquepools.
Accessing QBO via a browser on your iPad helps you perform essential tasks for your business. However, we don't have a specific timeline as to when it will be resolved. Rest assured we are working to get this fixed in a timely manner.
If you haven't contacted our Customer Care Team, I'd recommend getting in touch with them. Just select the Help icon at the upper right, then click Contact Us. You'll receive email updates about the investigation's status once your company is added to the list of affected users.
You can visit this website: Mobile Applications Hub. This link contains resources about installing the mobile app, fixing login issues, running reports, and updating your billing information.
Thank you for your patience. I'm here anytime you have other concerns, @uniquepools.
