I appreciate you adding more details about the issue, @AVIDPgh.
To resolve the issue, we’ll have to collect personal data to verify the account. Performing any of these steps can’t be done here in the Community for security reasons.
I suggest contacting our Technical Support Team since they can pull up company information in a safe environment. They also have tools to determine why the entries are missing after upgrading to QuickBooks Mac 2020.
Let’s open the company and then go to the Help section to get the contact information. Here’s how:
- At the top menu bar, navigate to the Help icon and select QuickBooks Desktop Help.
- Once you see the Have a Question screen, scroll down to click the Contact us link.
- This will open the Contact Us window.
- From there, type in the issue/topic in the field box and hit the Search button.
- Choose how you want to connect with our support team.
For future reference, I’m also adding a link with a detailed list of features available in QuickBooks Desktop for Mac 2020.
I want to be your main point of contact, so please let me know if you have any other concerns or questions. Please know I'm ready to assist further. Have a good one.
