Other questions

Thanks for joining this thread, @Anonymous.

In QBO, you can either void the sales receipt or create an expense and then use the same item entered on the transaction. Let's go open the entry to remove it, follow the steps below.

1. Tap the Sales menu on the left panel to select All Sales.
2. This will open the Sales Transactions page. From there, mark the box of the sales receipt you’re working on.
3. After selecting it, go to the Action column and then hit the drop-down to choose Void.
4. Hit the Yes button once you see the following message: Are you sure you want to void this transaction?
   

Here's how to record the transaction:

1. Tap the Plus icon at the top to Expense in the Vendors section.
2. On the Expense page, enter the correct payee, payment account used to track the transaction, date and payment method.
3. Under the Product/Service column in the Item details section, input the correct item and amount.
4. Once done, click Save and close/Save.
   

If the entry is processed in your Merchant Account, I suggest contacting our support team. They have to check the items used for the transaction and make sure the non-sufficient sales receipt is properly recorded.

Let me know if you have any other questions or concerns. I’ll be right here and make sure you’re taken care of. Enjoy the rest of the day.