Let me help figure out why you can't locate the duplicate item name, @JFrost.
First of all, thank you for sharing detailed information about the steps you've performed in fixing this error. It seems that this duplicate is no longer an active item. Let's go ahead and include all the inactive items on your Item List to check if this is the case.
Here's how:
- Go to the Lists menu and select Item List.
- Click the drop-down arrow for the Item tab and check the Show Inactive Items.
- Locate if there's a duplicate name for the item. If there is, you can change or delete the name.
However, if there are no duplicates on your inactive items, I'd suggest reaching out to our Desktop Support so they can further isolate this issue. They have useful tools that can help locate and fix this specific error.
I'd like to include this helpful article if you need steps on how to edit a duplicate name: QBWin.log: Verify list. Duplicate name encountered.
For other QBWin.log errors you may encounter, you can refer to the following links below for the fix.
QBWin.log: LVL_Error--Error: Verify Item: Invalid tax agency
QBWin.log: LVL_ERROR-error: Verify Account List Item: View out of sequence
QBWin.log: Verify Master messages
Let me know how it goes. I want to ensure you'll be able to complete your backup without any issues.
