Hi it_shws,
Thank you for the detailed information. Since you've already configured your Data Capture Plus and Warehouse Manager Apps, I'd suggest contacting our Merchant Support. This way, we can further investigate your barcode scanner.
Here's how to reach them:
- Go to https://community.intuit.com/browse/payments-contact-us.
- Under QuickBooks Online Payments & Merchant Service Center, choose either call or chat.
Please check this handy article for more information: Troubleshoot Warehouse Manager App for QuickBooks Desktop Enterprise.
You can also check our page under Customer Resource Center and then Productivity Tools for more tips and reference: https://quickbooks.intuit.com/enterprise/features/advanced-inventory/barcode-software/.
You can always comment anytime if you have other questions.
