Thx 4 quick reply.
Before I am in this situation, I already paired TC20 with my company file and everything is thru with build-in scanner except ITF-14.
With same device, ITF-14 can go thru via a BT scanner to finish picking / receiving.
With same device, ITF-14 do can be decode and tested via DWDemo and other app, like ZELLO.
From my opinion, it looks warehouse manager app directly controls the build-in scanner and ignored ITF-14.
BTW, I do reboot the device to verify this and problem still there.
