Thanks for joining us in this thread, QFP.
Your feedback is important to us. I'll take note and forward this directly to our engineers.
While this is still under investigation, our developers have discovered a workaround by inviting your employees using their email address.
You can follow these steps to invite them:
- Log in to your Intuit account in QuickBooks Desktop.
- From the Company menu, select My Company.
- Click on Sign in on the top right corner.
- Then, log in using your Intuit ID and password.
For further guidance, refer to this article: Give employees online access to paychecks and W-2's.
To make sure you're able to receive updates on this ongoing issue, I highly recommend contacting our QuickBooks Support Team.
Here's how to get in contact with them:
- Open QuickBooks.
- Go to Help.
- Choose Support and click on the Contact us link under Additional Resources.
- Select a topic.
- Click on Call Us or Message Us.
Don't worry, I'll so notify you once a permanent fix has been implemented.
I appreciate your patience and understanding while we look into this. Please know that this issue is being treated with the utmost urgency.
You can leave a message below if you have any other concerns. I'll be here to keep helping. Take care.
