We have this same problem and it cannot be resolved at this time, according to customer support. When you get to the step where you send an invite to employees, a list of employees is supposed to pull up. However, ours is blank. Customer service said that their engineers know it is a problem and they are working on it, on a case-by-case basis. (SMH) If you call in and start a case number, it may, or may not escalate your case.
This is very frustrating for desktop users, and Quickbooks hasn't put out any information letting their clients know that this is a problem, and there is very little feedback when searching the internet. Furthermore, it becomes even more frustrating because you continually find instructions to the old way of VMP, which is now out of date. Most employees go to the screen where they are supposed to sign up....only to find that they cannot sign up because there is no spot for them to click to sign up. It just assumes you already have an Intuit account to access this information.
I dont understand why QB/Intuit didn't give users of this feature, a heads up that the process had changed and that you now have to send an invite. I'm guessing that its because the Invite Employees option does not work.....
