Hello,
Custom Invoices just began failing for us today. We had been using a custom invoice for a long time and today I made a small change to it and now QBO has a mind of its own when building a new invoice—the columns for the rows of items to be charged do not change and are completely different from what is setup in our only invoice template (Master). Now I see that this problem has been going on since at least March. It is now June and there seems to be no resolution to what I would consider to be a serious issue. Please don't overlook this QBO! Invoicing is one of the MAIN functions of QB and to have it not working is unacceptable—3 months!?! Come on. Are engineers really working on this?
Because my invoice template can no longer be controlled or counted on, I am unsure of what our existing invoices are displaying to our customers! They are undoubtedly showing whatever QBO thinks is the template now, which seems to be of it's own formation. I attempted to go back and undo the little change I made to my previously functioning template, and no luck. This is just BROKEN now and we are extremely disappointed, and like others, having to do extra work, extra time, and losing money because of these things.
PLEASE SOLVE THIS ISSUE AS SOON AS POSSIBLE !
hint: it seems you have template update controls in multiple places that are fighting each other for ultimate display of the template...
