Other questions

Hello again, @PattyLU. I certainly want to get to the bottom of this. 

Just to clarify, what account are you attempting to make inactive? The reason for asking this is that there are certain default accounts which cannot be deleted, such as Undeposited Funds, as they are key accounts for the software. When a user attempts to make those accounts inactive, it will display the message of "(won't reduce usage)," and often an error will follow if trying to make it inactive. The following is a brief video to serve as an example of this:

I'm including an article with additional insight into these accounts and why they are unable to be deleted: How to manage default and special accounts in the Chart of Accounts.

So that I'm able to provide you with the best assistance, can you clarify if one of the non-default accounts is properly displaying "(reduces usage)"? 

I'll be waiting on stand by for your response. Best regards.