Thanks for coming to the Community for help, Juleskeen.
As mentioned by my colleague Jonpril_L, this error message has been reported by other users experiencing the same behavior setting up Sales Tax for the first time. Our product team knows and is working for a resolution to this issue.
To receive new information and update with the progress of the investigation, I recommend giving our Customer Care Team a call. They can pull up your account in a secure environment and add it to the list of affected users.
You can follow the steps shared above to get in touch with phone support. Please have our representative link your case number to INV-31546. In the meantime, please manually calculate the rate outside of the sales tax module.
For more information about sales tax, refer to the following articles:
Thank you for your patience while we work on a fix. I’ll personally update the thread once our engineers resolve the problem.
That should do it. Let me know how the call goes and if you need anything else. Thanks for dropping by and take care!
