Hi Carpediemck,
I see you’ve been through a lot trying to fix this behavior in QuickBooks Online (QBO) application and I appreciate you for performing the steps provided by my colleagues. I've read your original post and I'm here to direct you to the right support.
Since none of the resolutions work for you, we would need to dig deeper as to what's causing the screen to cut off. To do so, I recommend connecting with one of our experts since they have more tools to perform a screen-sharing session.
Here's how:
- Sign in to your QBO account.
- Go to Help and click on Contact us.
- Enter your concern and select Let's talk.
- Choose either Get a callback or Message an agent.
You can also provide the link to this post, so you don't have to repeat your concern. From there, they'll be able to help determine and implement a permanent fix that will prevent this from happening again.
This should point you in the right direction. You've got me here if you have any concerns. I'll be around.
