Quickbooks has charged me a $25 because they attempted to withdraw a customer payment transaction fee before depositing the customer payment. Funds from this deposit account are regularly reallocated to operating accounts. Because Quickbooks attempted to withdraw before they did the deposit, their withdraw was returned. To make matters worse, they then attempted without confirming with me to withdraw from the same account again, and of course, the same thing happened. The the $25 fees are now adding up. I've attempted to contact QB via chat and phone, having been dropped from the line twice via the phone option. No path has let me to someone who can actually weigh in on the matter, as the front line customer support people do not know how to handle this situation and also seem to not know who to escalate it to. I've already waisted a couple of hours on this and I'm at my wits end -- How can I get someone to address this issue for me? I'm about ready to turn off my Quickbooks invoice payments so that QB does not receive any future transaction revenue from my business.
