Hello, @Susan607.
Thanks for reaching back out and giving some additional details.
Since none of the troubleshooting steps are working and the check box isn't allowing you to put a check in it, I recommend contacting our Customer Support Team for further assistance.
- Go to the Help menu.
- Press the QuickBooks Desktop help/Contact us.
- Enter your question.
- Tap Get a callback.
Please keep us updated on how the call goes. I'll be waiting for your response!
