smurty
Level 1
a week ago

Quickbooks programs not closing when I click the close button

Why am I not able to close programs like Invoices, or Estimates, or Credit Notes - to name a few - when I click the X button to exit the program? I keep clicking multiple times and the program keeps coming back to the invoice. This is very problematic and a terrible user experience. I have cleared the browser cache and tried this on multiple browsers with the same result.

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ThomasJosephD
QuickBooks Team
QuickBooks Team
a week ago

Other questions

I completely understand how this affects your workflow despite clearing your browser's cache multiple times, smurty.

 

Since you’ve already performed troubleshooting steps like clearing the cache of your browser and the issue persists with the program reappearing after clicking the x button several times, I recommend reaching out to our live expert team. They have the necessary tools to examine this issue more thoroughly and can provide you with a real-time resolution.

 

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  1. Click the (?) Help icon located on the top right corner of the page.
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