Yo_Be_Low2
Level 3
a month ago

Turn off warning if I enter a quantity or rate outside my usual range

When I go to: Account and settings / Advanced / Other preferences / Warn me if I enter a quantity or rate outside my usual range, and turn this setting off, it's only off for the current session. The next time I login, it's on again. Can I turn this off forever?

 

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Raldwin_D
QuickBooks Team
QuickBooks Team
4 weeks ago

Other questions

Hello there, @Yo_Be_Low2.
 
The reason why the Warn me if I enter a quantity or rate outside my usual range option does not stay turned off is because of a browser issue.
 
To resolve this, open an incognito or private browsing window and turn the setting off on your QuickBooks Online (QBO) account. Also, ensure to use a supported, up-to-date browser to get the most secure and reliable experience when using QBO.
 
Let us know if you have any further questions or concerns with QBO by leaving a reply below.
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Yo_Be_Low2
Level 3
4 weeks ago

Other questions

That did not work. I opened an incognito window, logged into QBO, and turned off the "Warn me if I enter a quantity or rate outside my usual range option". I saved those changes, then logged out. I logged back in again (in the Incognito window) and the setting had reverted to On.

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Tori B
QuickBooks Team
QuickBooks Team
4 weeks ago

Other questions

Thanks for trying the suggested steps my colleague mentioned, @Yo_Be_Low2.

 

Since you're still seeing the message, I recommend using a different browser or using our QuickBooks Online app. 

 

If the issue persists, I recommend contacting our Technical Support Team. This way, one of our agents can review your account in a secure environment and investigate this matter further. 

 

To connect with our team directly: 

 

  1. Sign in to QuickBooks Online.
  2. Select Help. This opens the Help page.
  3. Choose how to connect with support:
    • Assistant tab: Enter Talk to an expert to get options for expert help.
    • Search tab: Click on Contact Us to connect to an expert for help.

 

Please let me know if there is anything else I can assist you with. I'm always happy to help. Take care! 

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