Other questions
I understand the challenges and inconvenience this situation is causing, especially considering your consistent track record with transactions in the past, @bluegoldtrading. Your dedication to running a reliable business truly stands out, and I want you to know that we’re here to help resolve this for you.
I appreciate your initiative in providing the necessary documents; this is an important step in moving things forward. Rest assured, we're carefully reviewing and working toward reinstating your account as quickly as possible.
While I can’t speak specifically about the disputes or their connection to the bank in question, as this matter involves account reviewing, payment function restrictions can sometimes be triggered by an unusual pattern of disputes or activity flagged during routine risk assessments. This doesn’t imply wrongdoing on your part, but it’s our way of ensuring security for all users, and it often requires a closer review to rule out potential issues.
Since you’ve already submitted the needed materials, I recommend contacting our Live Support team for an update on your case and clarification regarding the restriction on your payment function.
- Click on the Help icon, then select the Search tab.
- Hit Contact Us.
- Enter a keyword or brief description of your concern in the box, then Continue.
- Choose either Chat, Appointment, or Callback for help.
To prevent your calls from being disconnected, I suggest checking our support hours for prompt assistance.
We completely understand your concerns about the losses you’ve faced, and our goal is to assist you in resolving this so you can continue running your business smoothly. If there are any preventative measures or best practices we can suggest to help you avoid disputes in the future, we’ll be glad to provide that advice.
Please keep me updated on your progress. If you have further questions about restoring your payment function or addressing the issues with these transactions, please don’t hesitate to click the Reply button below. I'm here to help. Take care.
