I appreciate you taking the time to follow the troubleshooting steps suggested by my colleagues above, Donahue.
Since the Suggestion drop-down is not visible, I recommend logging in using a private or incognito browser if you haven't already done so. Sometimes, outdated or corrupted files in your regular browser can cause display issues, like the missing option you're experiencing.
If logging in through incognito mode doesn’t resolve the issue, please restart your browser to clear any outdated processes and ensure updates take effect. A supported and up-to-date browser can also improve performance and security when working with QBO.
Should the issue persist even after trying these initial browser troubleshooting steps, I recommend contacting our Live Support team for further assistance. They have specialized tools to access your account securely and perform additional steps to investigate the issue.
Here's how to connect with them:
- Inside QuickBooks Online, navigate to the Help menu.
- Select the Search bar icon and click the Contact Us tab at the bottom.
- Enter the question, keyword, or topic you need help with.
- Follow the prompts, then choose a way to connect with us.
For effective communication, please refer to our support hours: Get help with QuickBooks products and services.
I’ll ensure this conversation remains open for any future updates and discussions.
