scott235
Level 2
‎October 21, 2025 01:31 AM

Does anyone have a fix for the Quickbook Economic Nexus data? It has been broken since July! Customer service - We know, they're working on it.

Quickbook isn't including states or transactions even with the tax checkboxes checked. Companies need this info to determine if we have to pay taxes in a given state. Right now it's impossible to get those numbers!

Reply Join the conversation
MsNorthPND1881
QuickBooks Team
QuickBooks Team
‎October 21, 2025 12:49 PM

Other questions

I completely understand how crucial it is for businesses like yours to have accurate tax information, Scott235. To ensure you get the most accurate and timely assistance, I can connect you with our Live Support Team.

They are equipped to provide detailed updates on this issue and review your previous case. Here’s how to contact them:
 
  1. Click on the Help icon.
  2. Select Search and choose a topic of your interest.
  3. Tap Contact Us.
  4. Enter your issue in the "What can we help you with?" field and hit Continue.
  5. Choose your preferred contact method (Get a chat, Schedule appointment, or Get a call).
 
To learn about their available hours, please visit this article: Get help with QuickBooks products and services.
 
Feel free to leave a comment below if you have any other QuickBooks-related questions.
Reply Join the conversation
scott235
Level 2
‎October 22, 2025 06:06 AM

Other questions

I have over 60 hours on the phone with your customer service agents. It's completely useless.

After talking with them for multiple hours, screen sharing and sending them data they tell you they have to send it along to tier 2 and no, you can't talk with them 'because they don't have phones'.

 

A day later you get an email from the No-reply address telling you the INV they opened for your issue has been closed. Which is great except everything is still broken.  Calling them back puts you at step 0 as you get a new agent who can not open the INV since it's closed and requires you to spend another several hours on the phone , screen sharing etc.. to get another INV opened and have the same thing happen.

 

Basically Quickbooks customer service might as well be a message.  'We can't fix it, our team can't help. We own this space so you have no other options for software. Have a nice day. '  

 

Sincerely,

Scott

Reply Join the conversation