jenniferduffinsc
Level 1

I am trying to reconcile (last reconcile was 5/31/25). When I go to reconcile 6/31 statement, the "last statement ending date" is 1/1/25. Any idea how to fix this?

This is for Quickbooks online. The reconciliations for 1/31 - 5/31 are listed in the "history by account" section and have no discrepancies.

Bryan_M
QuickBooks Team

Other questions

I've got your back, Jennifer. A correct closing statement date is essential when reconciling because this is the basis for your next reconciliation schedule. I agree to you, the 1/1/25 should not be the last statement ending date shown on your end. I'll explain the detailed information below and provide some tips to resolve it.
 
You mentioned that your former closing date is 5/31/25; this should have been the last statement ending date, as this is how QuickBooks is designed to do it. 
 
Since this is not the case, I recommend signing out of your account and closing your browser. Then return and re-login to freshly start your QBO account and remove previous activities that might be causing the error.
 
If the issue persists, you might have added, edited, or deleted transactions under that report period that trigger the error. To resolve this, you can click the We can help you fix it option in the box. It will automatically direct you to the entries generating the issue. You can refer to the screenshot below: 

 
Additionally, I suggest reaching out to your accountant when performing this, since you are dealing with transactions within a closed and reconciled period to avoid messing up your books.
 
Having a balanced book of accounts is a businessman's and accountant's dream at the end of every period, since this will promote accountability and dependability. If you have additional comments or clarification, take your time to reply. I'll be sure to get to you as soon as possible.

Bryan_M
QuickBooks Team

Other questions

Hi, @jenniferduffinsc.

 

Just checking in to see if the solution we shared worked for you. Did it fix the issue, or are you still having trouble?

 

I'll be happy to help if you need any more assistance!

jenniferduffinsc
Level 1

Other questions

Sorry for the delayed response - I was out of the office.

This actually did not fix the problem.

It doesn't say that it is not ready to be reconciled, it just shows the last statement date as wrong. 

We’ve checked, and your bank transactions are ready to reconcile.

 

Add the following information*

(I couldn't get the screen shot to upload).
And the balance doesn't match up to anything that I can figure out, either.
 
Additional info: the line items in the register before 5/31 have been reconciled, but when I view the uploaded statements, it lists all five monthly statements to 5/31 as unreconciled.
Aldren18
QuickBooks Team

Other questions

I appreciate you sharing the detailed information about this reconciliation issue, Jennifer.

 

Given that you've already taken several steps to troubleshoot the issue and the problem still persists, I recommend reaching out to our Live Support team. They can perform a deeper investigation into why the "last statement ending date" is displaying incorrectly, even though your reconciliations up to 5/31/25 are complete and your bank transactions appear ready to reconcile.

 

Our support team will walk you through personalized solutions to ensure any technical or data-related issues are promptly identified and resolved to get you back on track with your reconciliations.

 

Here's how to connect with them:

 

  1. Inside QuickBooks Online, navigate to the Help menu.
  2. Select the Search option and type "contact support".
  3. Choose the Contact Us tab at the bottom.
  4. Enter the question, keyword, or topic you need help with.
  5. Follow the prompts, then choose a away to connect with us.

 

I'll keep this thread open for future updates and communications.