UPDATE: I finally received a call the next day after originally posting this. But here we are a week later, not a step closer to resolving this. The only concrete direction I have been given so far is to upload a bank letter which has already done with no success.
How is it that this hasn’t been expedited yet? A month later, it should be completely resolved.
I pay for the QBO Payroll subscription and accompanying worker charges so payroll is run on time and taxes are paid/filed correctly. That is not happening and I'm being charged anyway.
Intuit even went as far as requiring me to wire a $100 NSF fee despite it being a technical problem on their end. The hold still was not lifted.
All this because frontline employees are trained to have customers unlink and relink bank accounts to troubleshoot minor issues. Now we have a major issue that still has not been resolved.
How long does it take for the correct department to be notified and respond? Expecting me to wait any longer after a month of phone calls, messaging, and increasing case numbers is not reasonable.
Please give this matter the attention it merits. This is an urgent problem that needs to be resolved immediately.
