Other questions

Thanks for reaching out, Nancy. 
 

In the new invoice layout, the Balance Due (hidden) is a default feature that can't be removed or changed. However, rest assured that it won’t show on your customer's side, as this is for QBO users' view only.

Since the total amount at the bottom of the invoice page is missing, I suggest refreshing your browser to reload the page. Then, consider logging out and logging back in to check if the total is already showing.

If you have any other QuickBooks questions, feel free to reply. We’re always here to help.