We recognize the challenges you’ve encountered with a partially billed purchase order that automatically closes in QuickBooks Online (QBO), Chinckley.

Since the Community is a public forum, we recommend reaching out to our live support team for a thorough review and further investigation while ensuring your privacy.

Here’s how to contact them:

1. Sign in to your QuickBooks Online account.
2. Click the Help (?) icon.
3. Hit the Search tab, and click the Contact Us button at the bottom.
4. Type in your concern under What can we help you with? field.
5. Click Continue and choose a way to connect: Chat with us or Schedule an appointment.

You may also want to check their support hours to reach them at a convenient time.

Please let me know if there’s anything else I can assist with regarding purchase orders or bills. Support is always available.

Nope, I have tired new PO's, old PO's and still cannot get it to stop closing entire line item after I bill for partial.

 QBO emails me to call support.  Of course I did that first and after 1.5 hours, they said "it's by design".  I can pay more money to QBO to speak to an expert.  You can imagine, I won't be doing that.