I hear you, and I can see why the upgrade status would be a worry, Akiko-Kato.
Since the status remains this way for more than four days and you can't manually disconnect the app, it indicates a technical issue that requires intervention from our Live support team.
Although I cannot provide a specific timeframe for a fix, contacting them directly is the only way to address this issue.
Here's how to reach them:
- Log in to your QuickBooks Online account.
- Click the Help (?) icon in the top-right corner.
- Type a short description of your issue, such as "PayPal connector upgrade."
- Choose the Contact Us option.
- Choose "Start a chat" or "Get a callback" to speak with a live agent.
Please know that you can always reach out to us anytime you need help.
