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Thank you for providing detailed information and a screenshot, @ailoilo.
Since this behavior in QuickBooks is unusual and hasn't happened before, you can use the Verify tool to check your company file for errors or data corruption. Here’s how to do it:
- Navigate to Window and select Close All.
- Go to File, then choose Utilities.
- Click on Verify Data.
If you receive a prompt indicating that data damage has been found in your file, proceed to rebuild your data to fix any identified errors or damage.
If QuickBooks detects no problems with your data, the issue may be related to the software. In that case, consider using the QuickBooks Tool Hub, which will quickly repair your program. To do this, you can follow the steps outlined in this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.
Let us know if you have any additional questions.
