Thanks for getting in touch with the Community, klasgar.
If QuickBooks is crashing and displaying an error code while you're using your books, it may be caused by issues with the computer itself, or by how QuickBooks interacts with your system.
Errors you might see include:
- QuickBooks has stopped working
- Unrecoverable Error (random codes)
- No error (QuickBooks just disappears while working)
Initially, I'd recommend making sure your books are up-to-date with their latest release.
Here's how:
- In the top menu bar, go to Help, then Update QuickBooks Desktop.
- Select Update Now, then Get Updates.
- Close and reopen QuickBooks to install your update.
If QuickBooks continues displaying an error message and crashing after confirming your books are up-to-date, you can also try troubleshooting with the QuickBooks Tool Hub and your Verify/Rebuild utilities.
In the event you've tried all of the troubleshooting mentioned above, but are still encountering the issue, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.
I've also included a detailed resource about QuickBooks crashing which may come in handy moving forward: QuickBooks closes unexpectedly (crashes with or without an error)
Please feel welcome to send a reply if there's any additional questions. Have a wonderful Monday!
