You can locate the status of your invoices in the Customer Profile window, Abrack.
When sending invoices to multiple recipients, the system shows a general Undeliverable status if at least one email fails, without identifying the specific recipient. This happens due to an incorrect email address associated with your customer's account invoices or a temporary server issue.
To check undelivered invoices, you can follow the following:
- Go to Sales and Get Paid, then Invoices.
- Review the Status column to see if the invoice is Undelivered or Sent.
- In the Status dropdown, select the Needs Attention message to view undelivered invoices.
After tracking your undelivered invoice, you can refer to this article to resolve the issue by resending it to your customer: Fix undelivered invoices.
Feel free to reply to this post if you need further assistance.
