I hope everything is going well, Janet.
I completely understand that you’re considering pausing your QuickBooks Online subscription starting September 30, 2025. I want you to know that we truly value you as a customer and appreciate the trust you’ve placed in QuickBooks to manage your business finances.
Currently, QuickBooks Online does not offer an option to pause subscriptions, but we can assist you with canceling your account if that’s what you’d like to do. Before moving forward, could you confirm if canceling is the option you’d like to proceed with, or if there’s something specific you’re looking for so we can explore alternative solutions?
To ensure you get the best assistance with this process, I recommend contacting our Customer Support Team for personalized guidance, as they can verify and finalize the changes.
Here's how you can connect with them:
- Sign in to your QuickBooks Online account.
- Click the Help (?) icon.
- Use the QB Assistant to ask a question or type Talk to an expert for support options.
- Select Contact Us to connect with an expert.
I would also recommend reviewing the support hours to ensure you can reach out at a time that is most convenient for you.
If there's anything else I can assist you with or clarify, please don’t hesitate to let me know. Thank you for using QuickBooks Online.
