I appreciate your effort in taking the time to figure out a solution to match the open voice balance and the A/R balance, @Jetster. Let's uncover what's causing the discrepancy.
I recommend comparing your A/R transaction to your open invoices. This will help you pinpoint transactions tied to $72.56 by running an A/R Aging Detail report.
- Go to the Reports menu then select Customers & Receivables.
- Choose A/R Aging Detail then set the Dates to All.
- Select Customize Report and select Advanced under the Display tab, then Report Date.
Next, let's run the Open Invoices report:
- Go to the Reports menu then select Customers & Receivables.
- Select Open Invoices then set the Dates to All.
- Choose Customize Report and select Advanced under the Display tab, then change the Open Balance/Aging option to Report Date.
Lastly, let's compare the two reports side by side:
- Go to the View menu and select Multiple Windows.
- Then, open the Window menu and select Tile Vertically to display both reports next to each other for easy comparison.
If the reports don't match, you can proceed with rebuilding names to correct the A/R balance. For the detailed step-by-step process, check out this article: AR balance on the Chart of Accounts does not match AR balance on reports. Then, scroll down to Correct rebuilt names section.
Don't hesitate to message us again if you have further questions.
