I understand how important accessing the QBO desktop app is and I appreciate all your efforts, @Kyle__D , @WillC2 , @Hawthorne-IS. I recommend contacting our live support team to further check why you’re unable to launch the desktop app, and they can also guide you through the next steps.
Here's how:
- Go to Help.
- Select the Search tab, then choose Contact Us.
- Type in your issue or concern in the field.
- Hit Continue.
- Click the Chat or Callback option.
Our live support team is available Monday to Friday, 6 AM–6 PM PT, and Saturday, 6 AM–3 PM PT.
In the meantime, I recommend using the QuickBooks Online Desktop app through the web browser as an alternative.
If you'd like to add a QuickBooks Online shortcut to your desktop, refer to this article: Create a desktop shortcut.
We'll be around to help you if you have any other concerns.
