So, until about a week or so ago the multiple tabs for different companies at the top level in one single window worked just fine. Then an update was forced.
I was on version 3.3.2
Instead of tabs for each company, we now get:
A single tab group per window
No visible company names on tabs
A new client selection overwrites the previous session
And you're left juggling a chaotic mess of detached windows like it's 2009
So I contacted support.
Over the course of 90+ minutes this morning, I was:
Told the feature was removed
Then told it wasn’t
Told to reinstall
Told it was a “workaround”
Then told “this is how it works now”
And never once asked for my version until I brought it up — multiple times
After hanging up with tech support I decided to uninstall and reinstall.
Only to discover after reinstall that the new version (now, confusingly is 3.2.5) behaves even worse than the previous one
Here’s the kicker:
The official download splash page still shows a screenshot with multiple companies in labeled tabs.
It says — and I quote — “Work efficiently with multiple tabs – flip between multiple tabs and companies with ease.”
The support article still says the same thing.
But in the actual app? That feature is gone. And no one in support seems to know what’s going on.
So Intuit — let’s ask the real questions:
Was this feature removed on purpose? Yes or no?
If so, why wasn’t it communicated to users?
Why does your documentation and marketing still advertise it?
And how exactly is opening five separate windows and relogging considered an improvement?
This isn’t just a UX downgrade. It’s a transparency failure.
