Thanks for following up with the Community, danm1901.
If you've received an investigation update email about telling you to update QuickBooks to its newest release for a solution, you can do so while using QuickBooks.
Here's how:
- In your top menu bar, go to Help, then Update QuickBooks Desktop.
- Click Update Now.
- Select Get Updates.
- Close and reopen QuickBooks to install the update again.
After confirming your books are up-to-date with the latest release, check to see if QuickBooks is working properly.
If you're still experiencing the same problems, I'd recommend getting back in touch with our Customer Care team and informing them of the investigation's case number (INV-129564). They'll be able to pull up your account in a secure environment and review the investigation with you. Be sure to let them know you've performed the update, and are still encountering the same issue.
I'll be here to help if there's any additional questions. Have a great Monday!
