Our QB Sh!Z the bed last Thursday 7/31 after the R15_71 update. It takes several minutes for the software to even open for use on our 11 PCs. Doesn't even matter if it's just one logged on. Entering a transaction or even switching from one "module" to another (ie, going from Enter Bills to Receive Payments) takes anywhere from 40-90+ seconds. Recording any type of transaction is the same. It is moving slower than a snail in molasses. Entering a customer invoice is taking forever as each line item averages around a minute before it will let you advance to the next line on the invoice. Tried running updates and rebooting on Thursday thinking that would help and got a firewall error code. Had our IT guy come and drop the firewall, got updates but still have the freezing up/slow processing issue. He called QB support and first they told him it was a problem with our network and he told them it was not. THEN they said it was a problem with the "attachment file" and gave him a link for the fix. He ran that Friday night after hours. Saturday morning we tested it and it didn't change anything. We did the QB tool hub, ran repair file, repair network. Nothing. Verify & rebuild data.....still didn't fix. Did a complete uninstall/re-install and that didn't work. So this morning at 9:00AM, he and I called QB tech support and were told it was a GLOBAL ISSUE that they have been aware of since LAST WEEK and are working to fix but had no work around. She wanted to have us do everything we had already done since Friday even though we told her it had already been done and didn't fix anything. When my IT guy asked why would we do all of that again if it didn't work since it was a known problem on THEIR end, she basically said it's what they've been told to tell customers. We are literally DAYS behind because it's taking so long to complete a single transaction and they have no idea when a solution will be available. This is the second MAJOR issue I've had since May with an update that screwed something up. QB needs to go back to the annual upgrade instead of these forced updates to the V24. I've had nothing but problems ever since we upgraded to the 2024. I wish I could roll back to 2023.
FIX YOUR BS AND STOP PUSHING UPDATES OUT WITHOUT THOROUGH BETA TESTING! WE ARE NOT YOUR FREAKING GUINEA PIGS. WE PAY FOR A PRODUCT AND A SERVICE THAT CONSISTENTLY FAILS OR MALFUNCTIONS NOW.
