Other questions

Welcome to the Community space, Dominique!

Before we begin, can you please confirm if your customer’s payment already been processed, or is it still pending within QuickBooks Payments?

If pending, we can update your bank account to make sure the pending and future payments are sent to the correct account. Here's how:

1. On your QuickBooks Online account, click the Gear Icon at the top-right corner.
2. Select Account and Settings under the Your Company section.                                                        
3. Navigate to the Payments tab.                                                                                                      
4. In the Bank Account section, click Edit.
5. Enter the correct bank account details, including the routing and account numbers.
6. Save the changes and follow QuickBooks’ instructions to verify your updated bank account.

If your customer’s payment has already been processed into the wrong bank account, I recommend contacting our Live Support Team for help in moving the funds to your updated account. Here's how:

1. Go to the Help (?) icon in your QuickBooks account.
2. Select Contact Us, and choose to Chat or Request a Callback.

Phone support is available on weekdays from 8:00 AM to 7:00 PM. You can request a callback during weekdays from 8:00 AM to 6:00 PM, and a support expert will contact you as soon as possible. Chat support is available weekdays from 8:00 AM to 10:00 PM and weekends from 8:00 AM to 6:00 PM. 

Let us know if you have additional concerns, don't hesitate to reach out. The Community space is available 24/7.