Hi there, JBM26. For paid subscriptions, you're entitled to free technical support in QuickBooks Desktop (QBDT). It’s also wise to take precautions regarding the phone number you contacted for support.
When you mentioned an upgrade, were you referring to upgrading your product version, like, from QBDT 2022 to QBDT 2024, or updating your payroll tax table? If it's the latter, you can follow this guide: Get the latest tax table update in QuickBooks Desktop Payroll.
Also, did you encounter any errors when filing the 941 form for the Quarter? If none, but you're having trouble filing it, refer to this article for you to be guided: Troubleshoot Form 941 in QuickBooks Desktop Payroll.
Please note that we cannot provide direct phone numbers for contact due to the security of our customers' information. If you'd like to contact our live support team, I’d be happy to provide you with detailed steps.
Here's how:
- Open your QBDT account.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Enter a question, keyword, or topic you need help with.
- If you can't find answers to your questions, select Contact Us to be connected to an expert for help. Note: you need to search for an article before you'll see the Contact Us option.
Additionally, I recommend referring to these articles to help identify suspicious activities and potential fraud in QBDT.
If you have other concerns, don't hesitate to reach us out. We're here to help.
