Other questions
It's great to hear you've already explored options two and three to troubleshoot the email error, @TStone03. You've already done a great job trying different solutions, and you're definitely on the right track. The reason you're not seeing the Compatibility tab is because the file you were trying to modify is a QuickBooks company file (.qbw), not the program file itself.
For your privacy and security, we’ve removed the screenshot you provided. Please know that .qbw is a file type designed to store your business records, transactions, and financial information. While it plays a critical role in managing your finances, it does not operate as an executable file (QuickBooks.exe), which is responsible for running the software.
To access the Compatibility tab and make adjustments, let's locate the QuickBooks program file (QuickBooks.exe).
- In your File Explorer, enter QuickBooks in the search bar.
- Look for the program that is indicated by C:\ProgramData, and right-click on it.
- Select Properties, then go to the Compatibility tab.
Once you access this tab, continue to uncheck the Run this program as an administrator option. If the issue persists, proceed to steps four and five from this article: Repair your MAPI32.dll.
Also, skip re-entering contact information. QuickBooks allows you to sync and match your Outlook contacts with customers, jobs, vendors, and other entities in the program.
I hope this clears things up and helps you find the right file to get your invoice emails working again. If anything else comes up — whether it’s this issue or something new — feel free to hit Reply. I’m always here to help however I can. Wishing you smooth sailing from here on out. Take care!
