I appreciate you taking the time to try the suggested steps my colleagues have shared above, @Cathy K123456.
Since you are signed in as the Admin user, and your still having issues after troubleshooting, I recommend contacting our Customer Care Team. This way, one of our agents can review your account in as secure environment and investigate this matter further.
You can use the link below to connect with our team:
Please let us know if there is anything else we can assist you with. Have a wonderful day ahead!
