Good evening, @Cathy K123456.
Welcome to the Community! Let's work to get this problem handled.
Have a you tried the steps listed below to get the results you need?
Note: You will need to be the admin when using these steps.
- Ensure QuickBooks is updated: Make sure you have QuickBooks Desktop 2024 or a later version, and that it's updated to the latest release, according to QuickBooks.
- Access the Shipping Manager: Go to File > Shipping.
- Configure Carriers: Add your UPS and FedEx accounts by clicking Manage Carriers and then selecting the Additional Carrier tab, according to QuickBooks. You'll need to sign in with your carrier credentials.
- Create a New Label or Invoice: Go to + New and select Invoice (or open an existing one).
- Create Shipping Label: Click on the Create shipping label button on the invoice.
- Configure Shipment Details: Provide the necessary shipping information, including the recipient's address, service, and weight.
- Apply Third-Party Billing: If needed, specify the third-party billing details, including the billing account number and address.
- Apply Return Label: If you need to generate a return label, ensure the return address is pre-configured and select the appropriate return service.
- Print and Track: Once the label is created, you can print it and track the shipment within QuickBooks or through the carrier's website.
Review this guide for more details: New Shipping Manager.
Feel free to reach back if the issue is still occurring in the system. I'll be just around the corner!
