@brvoltz One time I tagged the CEO on twitter. I was contacted by "The office of the president." I thought, ooh, now I'm getting somewhere. It was a complete joke and a complete waste of my time - completely incompetent. Turns out it sounded like a busy call center where all kinds of people were yukking it up in the background when they made it sound like some higher level than customer support. Or try this exec:
Sarah Kim
Executive Vice President, Chief Customer Success Officer
