The new shipping manager will need to have admin full access to complete the setup process, TimL. I'll provide more details below about the error you've encountered.
Once you logged out and logged back into QuickBooks Desktop (QBDT), your profile's access to that feature may have been revoked. That said, you'll need to reach out to your Primary Admin so they can restore your access to the Shipping Manager.
To learn more about our improved shipping experience in QBDT, you'll want to visit these helpful articles:
Let me know if you have any more questions about the shipping features in QBDT. I'd be glad to assist you further, TimL.
