Joining this conversation to point you in the right direction of the support channel, Kchesnut.
Given that you've already tried the suggested troubleshooting steps and are now unable to reinstall your QuickBooks app, I recommend contacting our live support team. They can take a closer look at the issue and have the tools necessary to access your account in a secure environment.
Here's how:
- Sign in to your QuickBooks Online (QBO) account via a web browser.
- Then, go to the Help icon in the upper right corner.
- Select the Search tab and hit Contact Us.
- Click the Ask about something else tab.
- Key in your concern and hit Continue.
- Choose a way to connect with us:
- Have us call you - Get a call from a support expert.
- Chat with us - Start a conversation with a support expert.
You can check out their support hours to determine their availability.
In the meantime, I recommend accessing your QBO account through a web browser. This approach will allow you to continue to manage your finances and perform necessary tasks seamlessly.
Additionally, I'll add these articles for you to reference, which provide more information on the system requirements for the QBO app and the features supported by the mobile app:
You can always get back on this thread whenever you have other concerns using your QuickBooks app. I'll be around to back you.
