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You can see the status of your deposit by accessing it through the Sales tab in QuickBooks Online (QBO), Lee.
All your daily customer payments are combined into a single record and labeled as a deposit by QuickBooks Payments. If you use QBO to process payments, you can check the status directly within the program.
Here's how:
- Sign in to QuickBooks Online.
- Go to Sales, then Deposits.
- Select the bank deposit you want to review.
If there's a problem with a payment, it won't appear in your daily deposit summary. Intuit will send you an email notification if such an issue occurs. Make sure to check your email settings if you haven't received any email from us.
You can also find deposits using your Online Services Center. Here's how:
- Sign in to the Merchant Service Center.
- From the Activity & Reports menu, select Deposits.
- Select the Dates dropdown menu to change the date needed.
- Select the Show advanced options to do a specific search using the transaction ID and expiration date of the card (optional).
- Select Search.
- Once you find the deposit, you can:
- Select the small arrow icon in the FEE column to see further details.
- Print details, summary, or export the data as a comma-separated values (CSV) file.
Please check this article for more information: Find out when QuickBooks Payments deposits customer payments.
I'll add this helpful resource containing tips on what to do if you see a payment on hold: Learn about funds on hold.
I would love to introduce you to the QuickBooks Live Expert Assisted team. They're a group of experienced experts ready to help you smooth out your financial operations that fit your business needs.
If you have any other questions, please use the Reply button, Lee. The Community team is always here to help you.
